- How to install eCompliance Audit Tool on a new computer. Can I use it on multiple computers?
- Using the eC-AuditTool on a Mac?
- Can I use eC-AuditTool in a remove desktop or Citrix environment?
- I lost my license key. Where can I find my active license keys?
- No questions listed when starting or editing an interview/observation/documentation review
- How to use the recommended interview plan and conducting interviews
- Audit shows the wrong date on startup and I want to change the dates shown
- Can you edit the company’s legal name?
- I have a valid license key but the eC-AuditTool won’t let me export to PDF
- Attaching org charts and other documents to the eC-AuditTool
- Collective comments keep appearing when I add another interview, documentation or observation, why?
Support Tips & Notes
- How to switch the legal name of the company for audit
- Receive “your audit tool installer needs to be upgraded” message when starting e-Compliance audit tool
- The operation has timed out during install of the eC-AuditTool
- Cannot print PDF due to application error OR blank sections appear after last audit elements
- The file could not be opened – missing audit file
- Download stalled with error message “unable to retrieve application files. Files corrupt on deployment”
- How do I send an audit report to my certifying partner for review or resend after they have modifications?
- Generate a customer copy for client and open it without license key
- Adobe Acrobat, Internet Explorer or another program tries to open an audit .eca file and crashes
- Audit Tool has red incomplete or yellow elements but I can’t see what’s wrong with each question
- Weird characters and symbols in pdf document for audit report when printed to paper
- Fonts in the eC-AuditTool are too small, can you make them bigger?
- Can’t change question 0% on AMTA audit even though I give it a score of 5/5. Or I want to change the % next to a question